# DJI GO4 app crashing when trying to update firmware **URL:** \ **Category:** Questions & Answers\ **Created:** [13 November 2019 00:30 UTC](https://greyarro.ws/t/dji-go4-app-crashing-when-trying-to-update-firmware/10868 "2019-11-13T00:30:31Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![Phil23](https://greyarro.ws/user_avatar/greyarro.ws/phil23/32/18621_2.png) [@Phil23](https://greyarro.ws/u/Phil23)\ **Post date:** [13 November 2019 20:29 UTC](https://greyarro.ws/t/dji-go4-app-crashing-when-trying-to-update-firmware/10868/21 "2019-11-13T20:29:35Z")
Yeah I don’t think it’s the drone that’s why it’s doing my head in. It’s just turns off when I connect to drone. Am thinking the new iOS update are not in sync with dji go 4 but not sure. I had to use different cable to try on my iPad Pro ---
**Author:** ![PingSpike](https://greyarro.ws/user_avatar/greyarro.ws/pingspike/32/7393_2.png) [@PingSpike](https://greyarro.ws/u/PingSpike)\ **Post date:** [13 November 2019 20:31 UTC](https://greyarro.ws/t/dji-go4-app-crashing-when-trying-to-update-firmware/10868/22 "2019-11-13T20:31:07Z")
Are you iOS `13.2.2` ? ---
**Author:** ![OzoneVibe](https://greyarro.ws/user_avatar/greyarro.ws/ozonevibe/32/12764_2.png) [@OzoneVibe](https://greyarro.ws/u/OzoneVibe)\ **Post date:** [13 November 2019 20:31 UTC](https://greyarro.ws/t/dji-go4-app-crashing-when-trying-to-update-firmware/10868/23 "2019-11-13T20:31:32Z")
Someone else had the app crashing on drone connect … whilst on holiday in France … can’t recall who or the outcome. I’ll do some searching. ---
**Author:** ![Phil23](https://greyarro.ws/user_avatar/greyarro.ws/phil23/32/18621_2.png) [@Phil23](https://greyarro.ws/u/Phil23)\ **Post date:** [13 November 2019 20:32 UTC](https://greyarro.ws/t/dji-go4-app-crashing-when-trying-to-update-firmware/10868/24 "2019-11-13T20:32:50Z")
Yes 13.2.2 ---
**Author:** ![chrisjohnbaker](https://greyarro.ws/user_avatar/greyarro.ws/chrisjohnbaker/32/851_2.png) [@chrisjohnbaker](https://greyarro.ws/u/chrisjohnbaker)\ **Post date:** [13 November 2019 20:33 UTC](https://greyarro.ws/t/dji-go4-app-crashing-when-trying-to-update-firmware/10868/25 "2019-11-13T20:33:23Z")
wasn’t it @colinbm ? oops no!, wrong again, keep taking the pills Chris ! ---
**Author:** ![milkmanchris](https://greyarro.ws/user_avatar/greyarro.ws/milkmanchris/32/237713_2.png) [@milkmanchris](https://greyarro.ws/u/milkmanchris)\ **Post date:** [13 November 2019 20:33 UTC](https://greyarro.ws/t/dji-go4-app-crashing-when-trying-to-update-firmware/10868/26 "2019-11-13T20:33:36Z")
> [@OzoneVibe](#): > > Someone else had the app crashing on drone connect … whilst on holiday in France … can’t recall who or the outcome. I’ll do some searching. > [@DJI GO and LITCHI both stop upon Mavic Pro connection](https://greyarro.ws/t/dji-go-and-litchi-both-stop-upon-mavic-pro-connection/9010): > > Very frustrated. I’m in the pyrenees, which looks like this And I had a nice shot planned, backing up Mav over a waterfall, and I’ve been hit by forced app closure on both litchi AND DJI go 4. Seems to happen as soon as controller connects to Mav. Recently did a factory reset of the phone (Samsung note 8) when I got s screen replaced. Any idea what’s going on? Is it a registration thing with DJI? I’m only here for a few more days so dearly need to get airborne! I mean…… ---
**Author:** ![OzoneVibe](https://greyarro.ws/user_avatar/greyarro.ws/ozonevibe/32/12764_2.png) [@OzoneVibe](https://greyarro.ws/u/OzoneVibe)\ **Post date:** [13 November 2019 20:33 UTC](https://greyarro.ws/t/dji-go4-app-crashing-when-trying-to-update-firmware/10868/27 "2019-11-13T20:33:56Z")
This was the thread. It was a Mavic Pro, but the symptoms were similar. Unfortunately, it seemed to cure itself when he got home. > [@DJI GO and LITCHI both stop upon Mavic Pro connection](https://greyarro.ws/t/dji-go-and-litchi-both-stop-upon-mavic-pro-connection/9010): > > Very frustrated. I’m in the pyrenees, which looks like this And I had a nice shot planned, backing up Mav over a waterfall, and I’ve been hit by forced app closure on both litchi AND DJI go 4. Seems to happen as soon as controller connects to Mav. Recently did a factory reset of the phone (Samsung note 8) when I got s screen replaced. Any idea what’s going on? Is it a registration thing with DJI? I’m only here for a few more days so dearly need to get airborne! I mean…… ---
**Author:** ![OzoneVibe](https://greyarro.ws/user_avatar/greyarro.ws/ozonevibe/32/12764_2.png) [@OzoneVibe](https://greyarro.ws/u/OzoneVibe)\ **Post date:** [13 November 2019 20:34 UTC](https://greyarro.ws/t/dji-go4-app-crashing-when-trying-to-update-firmware/10868/28 "2019-11-13T20:34:45Z")
Ha. Yeah. Just found myself. Remembered “Pyrenees” to search for. 😉 ---
**Author:** ![milkmanchris](https://greyarro.ws/user_avatar/greyarro.ws/milkmanchris/32/237713_2.png) [@milkmanchris](https://greyarro.ws/u/milkmanchris)\ **Post date:** [13 November 2019 20:35 UTC](https://greyarro.ws/t/dji-go4-app-crashing-when-trying-to-update-firmware/10868/29 "2019-11-13T20:35:19Z")
> [@OzoneVibe](#): > > Ha. Yeah. Just found myself. Remembered “Pyrenees” to search for I’d literally just read the thread as I’d remembered something similar ---
**Author:** ![Longstride](https://greyarro.ws/user_avatar/greyarro.ws/longstride/32/109943_2.png) [@Longstride](https://greyarro.ws/u/Longstride)\ **Post date:** [13 November 2019 20:38 UTC](https://greyarro.ws/t/dji-go4-app-crashing-when-trying-to-update-firmware/10868/30 "2019-11-13T20:38:58Z")
Have you tried clearing the apps data and cash in iphone settings for that app? Failing that delete and reinstall? ---
**Author:** ![PingSpike](https://greyarro.ws/user_avatar/greyarro.ws/pingspike/32/7393_2.png) [@PingSpike](https://greyarro.ws/u/PingSpike)\ **Post date:** [13 November 2019 20:40 UTC](https://greyarro.ws/t/dji-go4-app-crashing-when-trying-to-update-firmware/10868/31 "2019-11-13T20:40:19Z")
Cable…? 🤣 ---
**Author:** ![Phil23](https://greyarro.ws/user_avatar/greyarro.ws/phil23/32/18621_2.png) [@Phil23](https://greyarro.ws/u/Phil23)\ **Post date:** [13 November 2019 20:41 UTC](https://greyarro.ws/t/dji-go4-app-crashing-when-trying-to-update-firmware/10868/32 "2019-11-13T20:41:23Z")
Not sure what other cable to use as only one goes with my phone. Do I need to buy another ---
**Author:** ![milkmanchris](https://greyarro.ws/user_avatar/greyarro.ws/milkmanchris/32/237713_2.png) [@milkmanchris](https://greyarro.ws/u/milkmanchris)\ **Post date:** [13 November 2019 20:44 UTC](https://greyarro.ws/t/dji-go4-app-crashing-when-trying-to-update-firmware/10868/33 "2019-11-13T20:44:03Z")
> [@Phil23](#): > > Not sure what other cable to use as only one goes with my phone. Do I need to buy another Any charging cable will do, use the bottom connector on the RC ---
**Author:** ![tom.at.rye](https://greyarro.ws/user_avatar/greyarro.ws/tom.at.rye/32/41423_2.png) [@tom.at.rye](https://greyarro.ws/u/tom.at.rye)\ **Post date:** [13 November 2019 20:49 UTC](https://greyarro.ws/t/dji-go4-app-crashing-when-trying-to-update-firmware/10868/34 "2019-11-13T20:49:48Z")
Yeah I had this problem. As soon as the Mav connected to the RC it shut down the app. Very weird, seemed to have something to do with Mav GPS because it worked OK inside, and when I left the area (pyrenees) all was dandy. Oh and something else to try, put phone in airplane mode to shut out external influences. ---
**Author:** ![tom.at.rye](https://greyarro.ws/user_avatar/greyarro.ws/tom.at.rye/32/41423_2.png) [@tom.at.rye](https://greyarro.ws/u/tom.at.rye)\ **Post date:** [13 November 2019 20:51 UTC](https://greyarro.ws/t/dji-go4-app-crashing-when-trying-to-update-firmware/10868/35 "2019-11-13T20:51:15Z")
@Phil23, do same symptoms happen inside? ---
**Author:** ![Phil23](https://greyarro.ws/user_avatar/greyarro.ws/phil23/32/18621_2.png) [@Phil23](https://greyarro.ws/u/Phil23)\ **Post date:** [13 November 2019 20:54 UTC](https://greyarro.ws/t/dji-go4-app-crashing-when-trying-to-update-firmware/10868/36 "2019-11-13T20:54:43Z")
Tried different cable didn’t work. But Tom yes I am inside but put it on airplane mode mite of worked. App is staying on so hopefully that has sorted it but will I be able to fly with airplane mode on ---
**Author:** ![tom.at.rye](https://greyarro.ws/user_avatar/greyarro.ws/tom.at.rye/32/41423_2.png) [@tom.at.rye](https://greyarro.ws/u/tom.at.rye)\ **Post date:** [13 November 2019 20:55 UTC](https://greyarro.ws/t/dji-go4-app-crashing-when-trying-to-update-firmware/10868/37 "2019-11-13T20:55:45Z")
> [@Phil23](#): > > fly with airplane mode Yup! ---
**Author:** ![tom.at.rye](https://greyarro.ws/user_avatar/greyarro.ws/tom.at.rye/32/41423_2.png) [@tom.at.rye](https://greyarro.ws/u/tom.at.rye)\ **Post date:** [13 November 2019 20:56 UTC](https://greyarro.ws/t/dji-go4-app-crashing-when-trying-to-update-firmware/10868/38 "2019-11-13T20:56:42Z")
I often do that to make sure I don’t get a phone call mid manouveur. Anyone else has that happen? Bloody annoying ---
**Author:** ![milkmanchris](https://greyarro.ws/user_avatar/greyarro.ws/milkmanchris/32/237713_2.png) [@milkmanchris](https://greyarro.ws/u/milkmanchris)\ **Post date:** [13 November 2019 20:57 UTC](https://greyarro.ws/t/dji-go4-app-crashing-when-trying-to-update-firmware/10868/39 "2019-11-13T20:57:19Z")
> [@tom.at.rye](#): > > I often do that to make sure I don’t get a phone call mid manouveur. Anyone else has that happen? Thats what DND is for ;o) ---
**Author:** ![Phil23](https://greyarro.ws/user_avatar/greyarro.ws/phil23/32/18621_2.png) [@Phil23](https://greyarro.ws/u/Phil23)\ **Post date:** [13 November 2019 20:58 UTC](https://greyarro.ws/t/dji-go4-app-crashing-when-trying-to-update-firmware/10868/40 "2019-11-13T20:58:12Z")
I think that might of sorted It thank you I love this group and thank you all for taking you time to help. Hopefully I will be uploading some footage this weekend 👌👍 [Previous page](https://greyarro.ws/t/dji-go4-app-crashing-when-trying-to-update-firmware/10868.md?page=1) [Next page](https://greyarro.ws/t/dji-go4-app-crashing-when-trying-to-update-firmware/10868.md?page=3)