I had reason to contact DJI UK support re a possible problem with my smart controller 3 days ago. Just got standard reply “your enquiry has been sent to the appropriate department”.
This evening I received in error a reply to another unfortunate DJI customer re a lost drone following loss of connection. The email was full of personal details and info relevant to the incident including a load of data related to drone registration, serial number, … etc. which I hastily skipped over and just located an email address for the client.
I sent a blunt reply to DJI asking them to be more careful with their handling of client data. I also informed the person concerned via email of the c**** up and destroyed the “confidential” email. I advised a very stiff complaint be lodged with DJI. I received a thank you response and indeed they will do so. Difficult to see how that could happen other than gross incompetence by UK DJI support.
Since I haven’t heard form DJI myself I wonder who has got my email and all my personal details! Fortunately my issue with the smart controller appears sorted but they don’t know that.