So although the backlight had failed, they listed it as a “7.85-inch Ultra Brightness Monitor Main Board” and they also quoted €425.62+21% VAT = €515.00
The interesting part though:
Remark: Warranty swap. Backlight Malfunction.
This CS is 18+ months old and well out of warranty.
Naturally I won’t be querying this
I wonder if this is common place, due to the sheer number of reported failed backlights they’ve had?
Good result Rich
Fingers crossed it’s soon on it’s journey back to you.
I know DJI service get some stick, deservedly, but I’ve never had an issue.
Used them a couple of times, sometimes takes a few emails to and fro.
Glad it looks like it’s sorted for free and rightly so
True - but that’s the only time I’ve ever heard of DJI repairing the original and sending it back.
Might also depend upon availability of spare parts in Europe.
Warranty length is a bit vauge on dji site, saying in line with local regulations or something like that.
EU warranty is a minimum of 2 years but we have our own laws.
I wonder if DJI treat us the same as rest of Europe. I’ve heard a few people throw 24months around but I’ve always assumed it’s 12.
I second that… A Crystalsky is the best screen for a DJI by far. When it arrived, I stopped searching for thay mystical perfect screen hood. The ultra is definitely the way to go. I second it only to the DJI goggles.
Only thing that bothers me is that the Crystalsky feels a bit half baked… Software is slow on the release and it gets toasty, specially on warm days.
If you have a PfCO… It’s definitely makes your setup appear professional. Squinting at a screen that noone else can see doesn’t invoke confidence.
Well, my repaired CrystalSky Ultra arrived back today as promised.
And it is my actual CS too, the one I sent them, not a replacement unit
They’ve updated the firmware (the bastards!) but fear not, I’ve rooted it already! Will post a how-to at the weekend. They also left an Android diagnosis apps installed
So all in, just eleven days from start to finish, with UPS couriers on both legs of the journey, all at zero cost to me, and tbh, zero effort too.