DJI Care Refresh procedure

DISC
Fri, 03 Jan 2025 15:47:01 +0000
Questions & Answers

Spent 6 months learning with Mini 4 Pro and decided it was good enough to run an auto follow of granddaughter on the zip wire. There were a couple of trees behind us which I thought were far enough away for it to fly alongside the wire.
I initially marvelled as it decided to fly wide around the first tree but then got the sick feeling as the height increased and it got tangled in the thin, leafless branches of the second tree.
It dropped to the ground with a twitching camera until I turned the drone off. Looks like the camera mounting has broken so I’m rather glad I went for the Care Refresh option.
I can hear the nodding, eyes rolling and mutterings of “…plonker” already, (quite justified), but my question is about the Care Refresh procedure. Firstly do I send it back with the battery and original box? (It’s the Fly more option so rather oversized.) And I’m a bit confused about mentions of investigation, express or not, credit card pre-charging etc.
I guess if it takes a couple of weeks that’s my fault for screwing up and I’ll have to bear with it.
Can someone give me a basic run through of the procedure?
Many Thanks & Happy(??) New Year to you all.

5 posts - 4 participants