DJI Care Refresh *Express*

clinkadink
Tue, 07 Dec 2021 11:38:33 +0000
General Drone Discussion

I finally got round to returning my damaged Mini 2 following an accident during the GADC Birthday Comp.

I had Care Refresh, but hadn’t used it till now. I think I paid £45 at the time, then another £45 excess for this claim. The process was easy online, when completing the form, it said I was elligible for Refresh Express which I hadn’t heard of before. For those like me who didn’t know, it means as soon as you drop the your damaged drone at the couriers (a local UPS shop for me), at the same time, they post out a replacement. DJI do not wait until they receive it for any sort of inspection.

I dropped mine at the UPS shop yesterday morning at 11am, here in Swindon. I have just had the tracking supplied by DJI showing the new Mini 2 replacement will be delivered tomorrow. That is some service! I was expecting to be without the Mini 2 for at least a week, but instead it’s a 48 hour turnaround

Happy days

22 posts - 11 participants