This was first multicolour, now looking at slicer and finding out what is different to the Centauri Carbon version as its all Orca based it’s mostly the same.
First print. The inevitable “poop bin”(white). 1hr 10min.
In the foreground, a straightforward box (yellow) which I seem to recall taking around 3hr on the Ender 3.
a quick reply asking me to check connections, install attached firmware (how firmware is going to fix a connection issue!!!) and export log file.
to which I replied,
Hello Bell and team,
Thank you for your prompt reply, I have been trying to get all the information for you but the printer will not show the main screen, all I get it now is the error 11412, so I am unable to check firmware or export logs.
I did check and re seat the cables at both ends, but no change from above. I have attached photos showing the cables in place.
The printer is faulty and as under a week old I require a replacement, I will package this printer up into its original box awaiting your instruction.
After emails back and forth with Anycubic, saying I want a replacement unit, I finally decided to accept parts to repair.
They are still shipping out backlog of pre order units, so a replacement would be ages.
I have to say, I’m loving mine. Compared to the old Ender 3, I can actually design things the right size, knowing that they’ll be the right size and fit for purpose when I print them. And the prints are so much cleaner and faster. An no pissing about ferrying gcode files between hardware on SD cards. If I really want to, and there’s a model already available, I can do everything from my mobile. Complete game-changer.
So, after double checking all connections and getting same message, they got this by email.
"Hello Support team.
I fitted both the new cable and motherboard as your instructions. Updated the firmware when the printer connected to network, did a full reset from the start allowing all tests to complete. The printer is again showing similar error messages, after each one I have checked all connections, I enclose a photo with time stamp of several of these messages along with a photo showing the motherboard with firm connections.
*I am not going through any more checks or repairs, I want either a replacement or a full refund as I have lost all faith in this unit. *
I will wait 1 week, if I have not had either full refund or replacement I will be raising a chargeback for faulty goods.