We recently bought a DJI mini 3 from someone and it came with care refresh. I checked with DJI and they said that I could pay any time from now until December and it will renew from that date. I had a call from the seller to tell me that they were called from DJI to tell them that they are being refunded. After asking DJI about the drone being covered they have cancelled the care refresh on the drone and refunded it to the seller. My care refresh has now gone and at the moment I do not even have a renewal. I have asked them where my money is and what is going on with this. If you buy a drone, make sure you renew it at the end of the current care refresh or you will lose out.
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Just to let you know Russ, I can’t remember if I read it on here or somewhere else,
Same story - ish, guy sold his air 2s I think it was, then received a refund for his care re fresh remainder that he sold it with, I’m not sure if it triggers automatically now or what, maybe when the the drone is paired to another or new account,
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I was actually talking to DJI about it and they told me that it would run until december without a problem. It was only when I renewed it to run an extra year from december that it all went tits up. They said that the refund was without my permission and they have escalated it. Not fair if you buy a drone with care refresh and lose out (however just to point out that the seller is a good friend so it is not as bad as someone got something out of it but if it was a stranger who sold me a care refresh and then got it back once the transaction was though I would be pissed). Just gotta not really fly it much until they sort it in case of a problem.
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As @Kirky said, someone mentioned something similar on here in the past day or two. They had just sold a drone, and got a surprise refund from DJI for the unused care refresh.
I thought it was on here, was just trying to find it, thanks for confirming I’m not going insane 
I have been searching…. I don’t think the post was specifically about this, but it was mentioned.
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Strange as I had been talking to someone at DJI prior to this who agreed there would not be a problem and I did explain to them. So I have it in the e-mail that they confirmed it so I would hope they will do a good willl gesture for 4 months.
I wish someone would confirm that I am not insane too. I asked myself and I told myself I was fine.
Here it is:
I think your a 100% correct, it’s playing with my ocd now, trying to think where it would be 
I can confirm same story.
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50/50 phone a friend or ask the audience 
I bought the drone off Hotrod and he let me know about the refund.
I found it …. Look above 
Yes that is the seller. Hotrod. I bought it off him lol. So this is actually the same story. Same drone.
When I noticed that he referred to December, I began to wonder if it’s the same drone 
Love it 
Hi Russ,
I hope you are doing fine.
In respond to your concern, if you will renew the DJI Care Refresh Plan for 1 yr, the care plan will be activated and it will starts on December 08, 2023, right after the 1 year Plan will expire. You may renew the plan before that.
Hope that answers your questions.
Should you have any further questions, please feel free to get back in touch with us. Have a good day!
Thank you for choosing DJI.
Well the person who spoke to me is wrong then. She said that the care refresh follows the drone. Here is the e-mail I got from DJI
Dear Russ,
Greetings from DJI Technical Support!
Thank you for the prompt response.
As for the Care refresh information, if the drone has the Care refresh plan, even if it was sold, the Care refresh plan will be with the drone. If you would like us to check on the drone, if there is a Care Refresh, please provide the serial number of the drone.
Should you need further inquiries or concerns, please let us know. We are here to help!
Looking forward to your
Best Regards,
Jess
DJI Technical Support
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