So the Avata 2 had a prang with a tree last Big Meet
Thought I would hold back on the Care Refresh claim, and its had a few dings since so yesterday I decided to start a claim
And 25 hours later
Cannot fault the service, and to reiterate this is a no brainer, also sent them the oldest battery back just for good measure ;o)
I’ve only ever had good experiences with DJI support personally. How it should be done.
25hrs from start to finish is ridiculous, not sure anyone could ever compete with that – and for the price too.
I like your style 
But the important question is… what class markings? 
Propa Yorkshireman right there 
C1 on the box and a poxy sticker including a few other warnings (thats peeled off), but nothing on the drone I can see (unless someone can point me in the right direction)
ÂŁ79 for a new battery, why not (its covers the ÂŁ39 refresh charge)
If you register it on Airdata, the date of manufacture will show up - likely pre 1st January 2026?
It takes Evri twice as long to “deliver” into a random hedge.
its nice when they put a security seal on a “refurbished / repaired” drone.
I bet the clear plastic film, that is so satisfying to remove, was on the lense.
Since they opened their UK service centre, the turn around times are absolutely superb.
@milkmanchris that 25hr turnaround, beats the 28hrs I experienced for a replacement Neo, which is still superb.
Maybe start another speed related league table, this time, The Care Refresh Turnaround Speed Record
Changing title
I believe you might jus hold the record for number of claims (for a single drone)
So I changed it up a bit
Post your quickest return on a claim, or most claims on one (more) policy’s, and maybe your quickest claim from taking out a new CR policy
Or anything else to highlight this great service/product from DJI
And just for closure on my case, the return landed in Nottighmam today, seems they have a few come in ;o)
In a world of moaning about customer service, online bots, untrustworthy websites etc, DJI have proven time and again, to be reliable, communicative, positive, engaging, trustworthy, and really good value. I only wish we could translate what DJI, as a company does, into car manufacture!! I, like most people I suspect, have only ever lost money hand over fist when trying to do the right thing and maintain my cars. To no avail!
Had a happy little surprise when my eBay Avata2 turned up a couple weeks ago!
Guess that means I have to enable manual mode now.
Hopefully there’s sufficient room for me to reply -
Avata 2, Goggles 3 & 1x Battery - June 2024 Care Refresh Claim. (Flew it into my head, destroyed the drone and goggles)
Avata 2 Charger Hub - Sept 2024 - Warranty Claim. (USB C connection came loose and fell inside hub at BM Part 2 2024)
Avata 2 - Oct 2024 - Care Refresh Claim. (Destroyed it by Crashing it down the stairs at Lord Lines Bando, Hull)
Neo 1 - Oct 2024 - Care Refresh Claim. (Another one destroyed, Crashed it in a wall at Crich Quarry)
Neo 1 - Mar 2025 - Care Refresh Claim. (Smashed it into a tree branch at Thoresby Park, Nottinghamshire)
Avata 2 - Sept 2025 - Care Refresh Claim (smashed it into the ground following a power loop at BM Part 2 2025)
Speedybee Bee 25 - Non-Care Refresh Claim (it’s not covered 
) (crashed it on its maiden flight at Chesterfield Bando late 2024 / Early 2025)
Your Avata 2 should be renamed Triggers Broom ;o)
