DJI Repair Centre - out of Warrenty - Wait for return label ? y/n

[bmsleight]

I tried these threads:-

DJI Care Refresh problem

I’m sure I’m doing something wrong, but I can’t seem to start a DJI Care Refresh repair/return. The website recommends the Express service and recognises that I have a valid policy, but when I try to start the process it says Warning Tip： Sorry, your DJI Care Service is unavailable at this repair center, so DJI Care Express cannot be requested. So I tried Basic and it says Warning Tip： Sorry, your DJI Care Service is unavailable at this repair center, so DJI Care Express cannot be requeste…

DJI Care Refresh *Express*

Now you don’t have a prop guard as you sent it back and didn’t get one?

I am sending my out of warranty DJI Mini-1 to DJI to see how much to repair. Confused if I wait for UPS shipping label, or as it is out of warranty send it via Royal Mail ?

I am guessing I wait two days for the UPS label ?

[PingSpike]

@bmsleight

I am sending my out of warranty DJI Mini-1 to DJI to see how much to repair

Brendan, I’d suggest sending it to Drone Doctor in the UK instead (also a lot cheaper on postage and no import duty when it gets sent back).

They’re a DJI approved workshop, and as a member of GADC you’re eligible for our discount - details in Members Only

[bmsleight]

So yes wait for return label - came two working days. Which gave free UPS shipping (via drop point) to Netherlands repair centre.

Cost of repair was £88.37 from €103.46 for Circuit Board module and Repair service (freight was discounted to zero). Paid. Was a delay in shipping (which they send me a DJI Pen to compensate). Ticket raised on 11 June back to me 26 June.

Now have a new Mavic Mini and they offered care package £35. Which as it was 2nd hand I did not have the option before hand.

So for the actually had a successful drone flight. Not FPV, but it was a flight.

[SparkyFPV]

@bmsleight

Cost of repair was £88.37 from €103.46 for Circuit Board module and Repair service (freight was discounted to zero). Paid. Was a delay in shipping (which they send me a DJI Pen to compensate). Ticket raised on 11 June back to me 26 June.

DJI are seriously good

Glad you got it sorted, looks like my diagnosis was correct

[bmsleight]

Yep - really appreciate you having a crack Wayne as fixing.

Yes DJI are good - I was expecting the batteries and the remote to be landfill, but still a few flight to use on the new mini. Also on the plus side, I am little less stressed flying as I got more adventurous with FPV and I now have a valid care package.

[milkmanchris]

@bmsleight

Now have a new Mavic Mini

Probably a refurb, but good as ;o)