Hi all, can anyone tell me if DPD or DJI service are slow at this time? I sent a Mini 4K to be checked out on Oct 2nd and still no update, is this normal? thanks Phil
Deffo not normal
Raise a ticket
Check your ticket, I’ve just dealt with them with no issues, sent off drone and paid for repair
New drone arrived less than a week later
Have you tracked the package via DPD website?
If it was sent to their UK Service Centre (Nottinghamshire), then there may have been a problem with DPD’s delivery.
DJI’s UK Service Centre usually turn them around quite swiftly, some have been known to be replaced and delivered back to their owner in less than 48hrs.
As others have said, raise a ticket with DJI
Hi Binman, as you say it looks like a DPD error!!! I do hope they sort it out.
I mailed DJI and they will look into it. 
Thanks I will contact them, I know this sounds daft but when you say raise a ticket does this mean a case? apologies for stupid question, cheers Phil
No such thing
Speak with their online bot, pester for a real person and chase chase chase
My experience and that of others is the majority of repairs/replacements are done within a week
Thanks fella,Phil 
That’s handy information to know for when the inevitable happens.