So it’s more than 9 weeks since the order, these still haven’t arrived. Freewell have moved on from ‘eventually’ to ‘might take longer if you’re in a remote country’ and ‘this is just how standard delivery is’. They’ve twice more told me that I should have paid for express delivery if I wanted updates. Don’t really care about the updates, but an actual delivery would be nice.
They also keep insisting that this must be a problem with Royal Mail and I have to take it up with them. Royal Mail, for what it’s worth, haven’t heard anything of this parcel since it left China in the middle of October.
Not impressed, so I moved the conversation from email to PayPal’s resolution centre in preparation for the claim. Not all that surprised that Freewell have just insisted that I go back to dealing with them by email directly and not via the Resolution Centre. I think not.
So, escalated to PayPal this morning for a refund.
Oh… and Amazon got them back in stock. Ordered Sunday, delivered yesterday, cost less than buying direct and paying delivery and customs.