Gimbal IMU data error. Contact DJI Support for assistance(Code: 40021)

Questions & Answers
1

Good day to you all hope you are well, I was wondering if anyone could help me at all.
I had a bit of a hard landing not so long ago with my diji air 2s and

“Gimbal IMU data error. Contact DJI Support for assistance(Code: 40021)”

Is now showing and I have no live camera feed to my phone, I believe it’s something to do with the gimbal taking a knock. The drone is still able to fly but as I said no footage or anything comes through on my phone, I have had a look online and they say to send it to the manufacturer but that means sending it abroad but I can only assume the cost will be high and also with the worry of posting it. My question, is there anyone here who knows a how to fix this issue without having to send it abroad and or are able to fix it themselves for a cost? Thank you all in advance.

2

Is the Gimbal still working and moving correctly?

3

Yes the gimbal is still working and moving, there’s just no video connection.

4

You don’t say which model of drone this relates to … which would help others to advise.

There was a similar gimbal related code report the other day … that was resolved by reconnecting a cable that had come lose Worth making sure they’re all well seated.

5

Thanks for the reply, I had mentioned in the first part of the question that the model is a diji air 2s.

Thank you for the advice I shall have a look and see if there are any loose cables inside.

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6

Ha - quick scan and missed the lower case DJI. :stuck_out_tongue:

7

Have had to order a mini screwe driver set so fingers crossed when that arrives and I get to open it up that’s what the case is and easily fixable. Thank you again.

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8

There are videos on YT showing how to disassemble an Air 2, I would watch a few

Also if you can’t fix it, DJI are very reasonable

Or use

https://greyarro.ws/t/drone-doctor-exclusive-gadc-discount-code/59686?u=sparkyws

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9

I was just looking to see if there was any YT videos for this so I really appreciate the link and also the advice with it. Thank you and hope you have a great weekend.

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