I was recently in Iceland flying on a drone workshop and whilst bringing my drone back to the home point, it suffered a catastrophic failure in mid-air and came tumbling to the ground. After retrieving the drone, it looks like one of the propellors snapped at the base. Perhaps there had been a hairline crack in it. Anyway, the drone would not switch on.
While I was i Iceland, my only option was to buy a new Mavic 4 Pro (3’s weren’t available).
On returning to the UK, I contacted DJI and they agreed to look at the crashed drone. Within 3 days, they had received the drone (at their cost through DPD), assessed it, agreed that it was a manufacturing fault (the drone was still in warranty but I did not purchase the Support package for this particular drone) and they replaced it with a brand new one, again at no cost, not even postage. No questions. No arguing back and forth. You can’t say fairer than that. I find this very inspiring (ignore the pun!).
This does mean, however, that I now have a brand new Mavic 3 Pro. I was considering keeping it as a backup, but because the 3 does not work with the new RC Pro 2 controller, it would mean carrying 2 lots of everything with me. Locally, that would be fine, but not when travelling, so I expect you shall all see this for sale here in the next day or so!
I had a very similar experience with them in the past month with my mini 4 pro.
A stuck motor caused it to fall to the ground. Went through the same process as you, no care package but less than 12 months old.
Received a replacement, all within 10 days. The only thing of note is it must be a refurbished one because Airdata shows it was manufactured in April 2024, making it older than my original damaged one.
Not that I am bothered by that, it has full warranty - and I did buy the care package this time!
Just out of curiosity where in Airdata does it show that ? Only reason I’m asking as I’ve never noticed it & would like to check mine 
Thanks for that - I was looking on the Airdata fly app 
@Ian5 I’m guessing you have the paid version ?
Mine won’t let me do it as I have the freebie version
Yes, I do have the paid version.
What a nuisance eh?
I guess I’ll have to stop being so tight
Well, your questions and answers certainly saved me a few minutes’ typing. I was going to ask the same thing, as I’m not a user of Airdata. 
As a Silver or Gold member (as you are, Richard) there is a useful 20% discount for Airdata paid subscription.
I’m on this plan:
| Plan: | HD 360 Gold $76.89 Yearly | |
|---|---|---|
| Max Flights: | 1200 | |
| Max Drones: | 8 | |
| Max Batteries: | 16 |
You get to see battery health, number of charges - so you can balance out your collection if you want, aircraft and battery usage and times to the next routine maintenance check and more that you don’t get with the free version.