I own a DJI Mini 5 Pro, originally purchased with an RC-N3 controller.
This week I bought a DJI Flip with a RC 2 controller. I’ve decided to sell the Flip (unused and not connected to the RC 2) and keep the RC 2 to use with my Mini 5 Pro. Today I successfully paired the RC 2 with my Mini 5 Pro and everything works. Importantly, I paired it, not bound it. In my DJI account, the Mini 5 Pro remains bound to the original RC-N3. I plan to use both controllers in different scenarios.
The issue is that an AI (Gemini) claims pairing isn’t enough—I need to rebind the Mini 5 Pro each time I use the RC 2. According to it, DJI Care Refresh terms state that for a “fly-away” claim, the controller used must have been bound to the drone at the time. The source it cited appears to support this.
However, since I want to switch regularly between controllers, constantly rebinding would be impractical. I contacted DJI support via chat, and they said rebinding is not necessary.
Me thinks you rely on Ai more than asking others, never had an issue with the controller being bound or not.
From experience I prefer a chat with DJI and a real person, not a bot
AI is not an all-knowing source of truth. It is only as good as what it aggregates from what it has access to, and it frequently makes mistakes (in my experience).
If you have an answer from the horse’s mouth (DJI), I’d go with that.
I agree - AI quite often regurgitates totally incorrect content as it relates to flying RC planes, their power setup, battery and electronics / aero questions etc - we try to discourage new flyers from using it, and ask someone who has experience - it’s a better quicker outcome
I think folks are getting a bit focussed on the fact I used AI to understand DJI’s T&C’s iro ‘binding’. As I mentioned in my original post, I did check the AI’s source (which is always advisable) and it’s this: DJI Fly App Account and Device Binding/Unbinding Guide
What I was originally highlighting is it appears that DJI need anyone with Care Refresh who uses different controllers to fly the same drone, to bind their drone to that particular controller every time they swap from a different one. If they don’t, and they have a fly-away, the information on that link appears to say DJI won’t cover it.
Now that could be big news for some folks who think they have blanket cover on fly-aways under Care Refresh.
It’s possible I and the AI are misinterpreting DJI’s T&C’s on the topic and to my mind the DJI live chat agent muddied the waters even more, saying there’s a different policy for a Mini 5 Pro and an Avata 360.
So what would be useful is if folks can take a look at DJI’s info on this topic and perhaps clarify if we do need to rebind our controllers (and drones simultaneously) every time we swap between them.
You might have raised an important point @NDangel - it’s rather ambiguous, isn’t it? Binding aircraft to accounts, binding aircraft to controllers, different rules for aircraft that can fly without a controller… … to be fair, it doesn’t explicitly state that the aircraft must be bound to the controller being used at the time, just that it must be bound to one of your controllers. As others have suggested too, AI is unlikely to make any more sense of this if we humans can’t. The only definitive answer would be a written (email) one from DJI - or maybe if you know a native Mandarin speaker, it may be clearer in the original language?
Just to add to the confusion… the last time I asked DJI’s chat a question I’m almost 100% certain that even when it said I’d been transferred to a real person it was either still an AI agent or the person I was talking to was just feeding my replies back in to the LLM and copying in whatever it came up with.
Morally, a company that relies on AI to answer such questions should be bound by the answers the AI gives: whether that would hold up in court is another matter.
