My replacement drone due to error 10008 (black frames)

General Drone Discussion
11

@Ktm250 Possibly… I’ll leave it a month or two before I unbox any of it. Sods law they’ll write me a letter or something in four weeks time asking for a few hundred quids worth of accessories back!

So I’ve started the ball rolling on transferring my DJI Care Refresh to the replacement Mavic.

I sent the following email to djicare@dji.com last night:

Hi DJI,

My Mavic pro developed a fault and my local store replaced it for me.

Can you transfer my DJI Care Refresh from my old Mavic to my new Mavic please?

The order number for my Care Refresh is: x

Old Mavic serial: x

New Mavic serial: x

I activated the new Mavic yesterday.

Thanks,

(me)

Got a reply back 12 hours later (this morning):

Hi Rich,

Thank you for contacting DJI Care Customer Support.

Nothing to worry about. We would like to assist your request to transfer the plan to the new replacement unit. Kindly provide the following information.

Full Name
Address
Contact Number
Proof of Return/Case Number

We will be waiting for your reply. We appreciate your cooperation.

Best Regards,

Gretchen

DJI CARE Customer Support

Tel Support: +1(818)235 0789 / Mon-Fri 7:00AM-5:00PM(PST)

Online Support: Support - DJI

I thought I’d post all this here in case anyone else does the same thing - so you know what details you’ll need to send to the djicare email address :+1:

For the “proof of return / case number” I sent them a screen shot of the email Argos sent me confirming the replacement (it had an Order Number on it). Hopefully that’s all they’ll need.

I’ll update this thread again when I hear back from them.

Went for a test flight this morning - no issues to report :smiley:

Current sit-rep:

Done:

  1. GO4 updated
  2. Firmware updates all done
  3. Calibrations done
  4. Drone activated
  5. Put all my settings back in (well, the ones that I can remember :roll_eyes:)
  6. Test flight

Need to:

  1. Transfer my DJI Refresh (pending)
  2. Test recordings for any 10008 errors :rage:
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