But, in the light of the fact that it “seems” to be working perfectly and it would be using up one of my 2 returns, (and £45) would you not fly it for a while and see if anything crops up? If and when that happens I could then do a return, providing it wasn’t a flyaway.
I’ve got quite a bit of experience of corrosion on circuit boards and I’m not unduly worried at this stage.
You may be within the time limits to just return it under the terms of the “Remote Selling” laws (or whatever they’re called), get a full refund and buy another brand new one without any issues that may come back to haunt you when you’re way out over the sea.
I bought it at Argos last Thursday, so less than a week old. I could return it for a refund but In Scotland they only accept returns in Sainsbury’s Argos stores and there isn’t one anywhere near. As we’re in tier 4 it wouldn’t be an essential journey to do 150 miles.
Yes, I already asked them, no is the short answer. Only returns in a Sainsbury store, not even a normal Argos. Don’t know if that’s actually legal but that’s their policy.
My MA2 was replaced under the Care Refresh insurance after it went AWOL on me and ended up stuck in the top branches of a tree when I was flying it over Loch an Eilean in September. It was so high up I had to arrange for a local tree Surgeon to get it for me. However, before he had a chance it was dislodged by high winds and fell into the edge of the Loch and was handed in to the local Ranger Station by a Good Samaritan. Now at least I had something to send to DJI for repair. After initial inspection they said it so badly water damaged that it was beyond repair, but that they would be replace it for me. I was surprised at this as I’m sure the Care Refresh states there is a time limit since purchase for replacing a drone. They eventually shipped me a brand new MA2, complete with battery new props, the whole shebang. They even sent me a DJI cap I could not have been happier.
Sadly, that’s not the case. With an in-store purchase you do not have a legal right to a return unless the goods are faulty. It’s only with distance purchases. Then you have 14 days, whatever the reason.
Argos’s return policy is up to them and, as such they can make up their own terms and conditions. So, yes, they agree to a refund but if they want to specify where, that is entirely within their rights to do so.
They have a blanket restriction, on their website, that returns can only be to their Sainsbury’s in-store branches.
I’ve checked with Advice Direct Scotland, the Scottish consumer protection service.
Okay - I thought we were talking about a product that was faulty. If not then, you are of course correct.
I am not sure on Scottish law on faulty goods, but am sure it is not that different. But if it wasn’t faulty then yes you have to accept their returns I guess.
But if faulty then it ought to be accepted by the place that sold it. Not returned to somewhere remote.
I’d do that but only in areas where it will be easily retrievable and on less risky flights. Is this what you bought your drone for though? If you’re worried about them sending you the same drone, fly it straight into a tree in sports mode before you send it off
Flying into a tree and dunking but in the water is hardly faulty?
Trying to return goods as faulty in those circumstances would be fraudulent?
If DJI refresh covers pilot error, then pay the £49 …
I know Steve. I’m not intending to return it to Argos, but it was worth having the discussion. Even if allowed, not morally right as someone would possible end up with what they thought was a “new” drone that could develop a fault later.
Interesting you have a 450. That was my first quad but it was generally white knuckle flights!