Hi, looking for some advice please. Of late when I try to download photos or videos from my Mavic Pro my laptop says the format is not recognised though I have not changed the settings.
Has anyone else experienced this and if so how did you correct it.
Cheers
Are you transferring them by putting the SD card into your laptop, or by connecting your laptop to the MP via a USB cable?
Thanks for the reply,
I’m putting the sd card straight into my laptop like I’ve always done but don’t know what’s changed?
Cheers
Windows or Apple? Versions? Is the card recognised but the photos not? Or is the card not even recognised? Can you post a screen shot of the error? etc 
Thanks
Running windows, can transfer the photos and videos just not open them, I will send a screenshot.
Cheers
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What program are you trying to open them with?
Can you upload an example file here?
My Windows media player, always worked in the past. I have updated to the latest version, that didn’t help.
Below are screen shots of the file and the error message when trying to open them.
Thanks
Have you tried another player like VLC?
Thanks I’ll give it a try
It looks like it contains multiple files
[quote=“Steve98, post:1, topic:28334”]
Of late when I try to download photos or videos[/quote]
Downloading or opening to play?
Because …
… Windows Media Player won’t be any use to download.
That folder would appear to be your computer drive, not the SD-Card … judging by organised folders and "DJI+Assitant … ", etc.
So - you have managed to download them. It’s a case that they won’t open to view/play?
Also …
… those long file names (eg: 10-02-21_20210210164248, etc) are not of a format I’ve ever seen on my Mavic Pro for photos or video.
All photo and video files have names that are in the format DJI_nnnn(.JPG / .DNG / .MP4 / .MOV).
So have they been processed by some other software already?
I think that’s the folder “Raft Race 2018” … which is semi-highlighted by th cursor, but I’m assuming the long file names, like the one that’s actually “selected”, are the files he’s trying to open. 
Hi, it’s just the files not in folders, the ones in folders open just fine. That’s why I’m at a bit of a loss as I’ve done nothing different?
Cheers
I get that now, I’m obviously going blind 
It looks to me like they may be corrupted - can you right click on it and bring up the Properties. It would be handy to see what kind of file it is.
This still stands 
It’ll tell you if it’s a problem with the files or a problem just on your computer.
Definitely try VLC, if it loads then the problem is with Windows Media Player, to be honest, I wouldn’t use it anyway, VLC is far better
There’s your answer. Windows Media Player can’t play MOV files. You may have inadvertently changed the file type on your MP to Quicktime (which generates MOV files).
As others said before, download VLC as it plays pretty much anything.
Or get a Mac 
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