Okay so got me a refurbished allegedly refurbished Mavic 3 obviously it’s pristine arrived retail boxed with brand new boxed battery anyhoo its nice flys well however it’s already bound to the original purchaser Now apart from not being to view or produce flight logs & never being able to sell it on are there any other notable problems if I chose to keep it ? Been on to DJI & they’ve been as much use as a chocolate fire guard it was registered 55 days ago I have a partial email address to go on, I’ll explore this avenue.see if I can track the original owner down. I’ve informed the company I purchased from that is unacceptable & I’m unhappy! So do I keep it or send it back ?
Who did you get it from ?
Itstor apparently one of eBay’s finest best in their top seller program after a little more investigation they knew about this issue not just on the Mavic 3 Mini 2’s are even worse. Being the nice reasonable chap I am I thought I’d give them a heads up in case they weren’t aware They knew all along.
DJI can assign it to you - no issues there.
I have seen them do it multiple times.
Now whether this is just for Amazon deliveries, I have no idea. But I doubt it.
Hi I’m no expert on this but have read similar stories were devices are still bound to the previous owner , that sometimes causing logging in issues & updates further down the line & will only fly so far etc , as said I’m no expert & there’s people on here that have much more knowledge than me , having spent good money ( for me personally ) I’d be asking for an exchange , if I’m wrong sorry for the advice but I just wouldn’t want the headache of if or something has or will cause issues now or further down the line , also just in case your outside of your period for returning the goods if the worst did happen , just my thoughts !
DJI might attempt to contact previous owner & ask them to unbind but no promises & if the original owner doesn’t unbind it’s stuck as is
I’ve had some bad experiences with dji in the past , forever had to chase them , just be carful as if you miss your cooling off for returns then you be more hacked off , hopefully you might have a bit more luck with dji ( customer services ) I personally found them useless & stopped using my warranty & care refresh & payed for things out my own pocket , no offence just saying .
The previous owner is not contacted AFAIK if you show you have purchased it.
I decided after a brief web chat they DJI customer services weren’t really interested just kept saying their policy is to prevent theft even though I can prove it came boxed with a verifiable receipt. I have a enough of the email address to have a shot at tracking down the first owner. Fortunately I paid with PayPal item not fit for purpose so I won’t lose out. I’m reasonable I’ll give Itstor (BuyCleverStuff) an opportunity to do the right thing before I act
Ask again and ask them to assign directly to you.
I guarantee that they do this once they have checked it was not stolen.
I would not return it.
They did this on a Mini 2 for me and I have read of many others.
But your choice.
Ok , if you feel it’s worth the shot & as you said brought with PayPal so your covered , you do what’s best for you mate , only reason also I mentioned to return it as would that be easier than having to kinda find a needle in haystack & get a replacement just to lesson the headache , we’re all different and my opinion may differ from others , maybe because I can be inpatient but that’s just me , hope it all gets sorted
I’m inclined to keep it & will try DJI again & again I’ll be relentless they’ll get fed up with me & hopefully give in
Dronegeek has probally got more experience than me & sounds like he knows his stuff , so maybe as he said get back on too them with what he has underlined .
Exactly how I used to be
In previous instances I’ve read about they are not interested.
I’d send it back
fair enough - pretty sure mine was bound - maybe I am mis-understanding on the status.
They use the word for ‘tied to account’ and ‘care refresh status
The latter is easy to change (and transferable) the first is a pain
So in view that they DJI can’t or won’t help would you keep it ? I’m under the impression that apart from the flight log issue & using other controllers what other potential downsides are there ? I’m led to be believe unbound drone could have flight limits put on it altitude,speed, etc or should I cut my losses send it back & buy something else. It’s a shame I got a sweet deal on it if it’s just flight logs & not being able to use RC controller I could live with it if they hobbled the aircraft that’d be a deal breaker !
Does it let you fly normally (high and far) ?