Had a conversation with DJI and this is what they said.
I fly a Mini 2 with a Huawei Mediapad M5 Lite 8 inch and a new Samsung X Flip 3 phone both of which are not listed on your website and supported. Does this invalidate my Care Refresh service I took out when I bought the drone?
We do apologize hearing this situation but don’t worry as we will do our best to help you. But before anything else, can I ask the serial number of the Mini 2?
Supplied the drone serial number…
Alright! Thank you and upon checking it, it won’t affect or take out your Care Refresh service plan so no worries for that.
So, although they are not supported on your website should I need to I can still claim?
Yes, you can still claim it but in order to enjoy more features with the specifications of the Mini 2, you need to have the supported devices though.
Yes, I realise that but as long as I can still claim while using those devices that’s OK with me.
And yes, don’t worry because the service plan is attached with the serial number of the device.
So, although not recognised on their website you can still make a claim through Care Refresh regardless of what phone/tablet you use with the Fly app.