Hi I am having issues with go 4 app it was working fine but now when I tap on it phone screen goes blank then apps reload. I’ve uninstalled and reinstalled from official dji site still no good can anyone help please
Forgot to add I have a mavic pro
iOS or android ?
Android
Have you or has it recently updated?, what phone is it ?
Maybe roll back to version people know works ?
Calling @group-android users (its all magic to me)
I have a Samsung A52s all was good until Thursday I’ve been in touch with dji was told to uninstall then given a link to download directly from them still hasn’t worked waiting on them but was hoping someone could help.
I’ve heard about this before with the new Samsung models. You coud try the MavicPilots.com . There’s not much to do with DJI that’s not been discussed there. BTW it still works fine on my Note 9.
1 Like
Clear cache, clear data.
Uninstall.
Reinstall.
Hopefully
2 Likes
Thanks for that I’ll try all when phone charged and let you know how I get on.
Had it recently with a Client, different app but…
I guess corrupted data wasnt being removed on uninstall.
It is a known issue.
The latest version on the dji site ought to be working.
However they are releasing a newer version.
Seems to be related to Android 12 updates
1 Like
Btw affects all DJI apps.
It’s frustrating when these massive companies can’t sort things out was thinking about getting a newer drone but get put off spending lots of money when you can’t fly because of issues out of our control.
iOS has a lot less hassles 
It’s what happens when u take app control away from the play store
1 Like
Hi just to let you know still no good been back in touch with dji at moment I own a drone that I can’t fly.
Can you not rollback the app ?
How do I rollback the app?
Delete completely the current (not working for you) version and source one from a couple back.
What version are you in at the moment
4.3.50 from dji downloads how do I find older versions sorry if I seem a little daft been going round and round trying everything.
Try this,
1 Like