An update for anyone with a Mini 2 or I guess all models of drone if the battery suddenly decides to go kaput within the warranty period on this particular item.
It was a very simple and easy process in contacting DJI support.
As they don’t accept batteries being returned in the mail anymore - all I was asked to do was to send a video clearly showing the battery serial number, then a video on me dropping the battery into water and adding salt ( I know odd )…
Two days later I was sent a coupon code with a link to the DJI online shop and I now have a new battery on route.
Are DJI telling you now too dispose of batteries yourself, sorry I got the warranty length wrong above, time goes quick when I had a problem with one of my batteries & told them I shall not be responsible for sending it in, this is what they emailed me
Dear Customer,
Greetings from DJI.
Good day. Hope you are doing well.
We are very sorry to hear about the unfortunate experience you have had with your DJI product. We take reports like yours very seriously and want to provide you with the best support possible.
In this case, you need to send the unit back to our DJI official repair center for diagnosis. Our Engineers need to check the unit. To make the repair process easier, we have an Online Repair Request system for you. After filling out the online forms you will receive a case number with instructions about how to send it in.
Edit my argument with them was, it’s bad enough trying to get these through the post normally, let alone it is hot & swelling.
This is what I received in regards to the faulty battery :
For safety considerations, we do not recommend you send back the faulty battery.
The policy of UK Customs tightened, and higher stuck customs risk occurs if UK customers send back a parcel containing only batteries or including the battery of aircraft. UK customs may destroy the battery/whole parcel directly. Or might return the parcel back to the customer(sender).
That is why we don’t suggest to send back, and we have designed a special procedure to quickly resolve this problem remotely. Please follow our Battery Disposal Guidelines and send us a video showing us the batteries are immersed in saltwater and show us their serial number clearly. Then we will send you a free battery coupon / a free battery directly.
This was another one of my batteries September last year, which was new,
It kept getting hot & swelling, this was one bought from Amazon fulfilled by Amazon, but after 30 days of having it amazon said the problem is with DJI, after photos backwards & forwards to amazon of the battery side by side with a good one, they then offered me a refund but would not replace it, so I took the refund.
Edit sorry, then Amazon told me to dispose sensibly.
Hi Guys,
Apologies for jumping on this thread, but didn’t want to start a new topic without searching first.
I’ve recently contacted dji about a faulty battery, but was told that I needed to pay a non-refundable service fee of £62, which is more than a new battery. Maybe I was approaching dji service from the wrong angle?
Also, they said they only cover 1 battery under DJI Refresh; I have since worked out, following another battery with the same issue, that the problems are with the two batteries that came with the fly-more kit.
The tabs on the side where it clicks into the aircraft/hub are cracked and no longer click; and to prevent any suggestions, I have not had the batteries in a cold environment; the original battery seems fine and this has always been with the additional two.
Here’s a few images to demonstrate my issue; any suggestions/comments regarding an effective repair would be very much appreciated. I’ve tried superglue but it just doesn’t hold.
