Itstor Refurbished

Questions & Answers
1

Hi

Still looking for an additional drone. Been looking at the Mini 4 pro now. Unfortunately it’s a bit out of my budget new for the fly more combo and DJI don’t have any refurb stock.

I see Istor on eBay seem to have good feedback and good stock but a couple of things I’m unsure about.

Has anyone used them?

Who is the warranty with, is it them or DJI?

We’re you able to activate care refresh?

Is there refurb like some other sellers that just wipe over with a damp cloth and call it refurbished.

Thank you in advance

2

This thead might help – Is "ITstor" a trusted eBay supplier?

If you get a DJI drone that has been activated in the past you can get DJI refresh applied to it.

Contact DJI and they will open a ticket for you on that one as you need to submit a video of it working etc but you can do it - the same if you activate a new drone and don’t apply the Refresh within the 24hr or 42hr window they give you. Then any issues is with DJI

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3

Please use the search function as lots of questions like these have already been asked

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5

I had this reply from Itstor

Good Afternoon,

Hello,

Thank you for getting in touch.

Please note that our DJI Team have advised the following with regards to DJI Care:

“Refurbished DJI drones are not sold with the intent that DJI care will be supported.
It may be possible but we cannot give any guarantee’s as each refurbished unit is unique.
While the majority are unwanted units that we have tested, some may have been repaired.
It would be unlikely that DJI would offer DJI care to a unit that has already been repaired by a 3rd party.
This would depend on the unit the customer received and DJI’s discretion.
You may want to contact DJI support and get more information from them on DJI care.”

For more information on DJI Care, please visit the manufacturer website by clicking the link below:

Have a nice day and if you have any further enquiries, please get in touch.

Please see our warranty information below with regard to refurbished items:

Items listed as “certified refurbished” come with a 12-month warranty

This warranty covers faulty items, however, it does not cover customer damage (for example, crash damage or water damage with a drone).

The warranty will be covered with ourselves.

Please note, we would generally recommend that you contact the manufacturer before us for the quickest service, however, you are welcome to get in touch with us for any enquiries you may have.

Please also see description of refurbished condition below:

“Refurbished means the unit has been tested to ensure they are in good working order, with any damaged parts being replaced when necessary, they may have slight wear and tear but have been checked beforehand.”

Please be assured, these are 100% genuine products. We do not sell any items that are not of a genuine origin and deal directly with the manufacturer in most cases.

Kind Regards