If the flight logs indicate a non-user fault DJI will usually replace the product if under warranty.
I reference the scenario I posted above. One user in the DJI Spark Forum experienced such a flyaway which resulted in his Spark ending up at the bottom of a canal. Based on the evidence he provided in his flight logs DJI furnished him with a new Spark two days later, but gave no explanation as to the cause of the fault.
Regards
Nidge.
Good luck with that. I’ve been waiting six years for DJI to respond with a tech solution for why my Datalink won’t work in this area which is not a NFZ. Their last response was to suggest I buy a Matrice with the RTK system.
Nidge.
Hi all,
I’m a bit horrified at some of the stories here regarding DJi.
I would like to progress to an MP and considering the cost of these things you would think after sales would be spot on.
Sometimes you get taken for a ride and other times it’s a smooth process. Whatever the case, the warranty is only for a year. Best to get some sort of insurance, that way, you know you’ll get a replacement.
Think thats what I will be doing when I venture into Dji.