It’s a sad day today…
My beloved CrystalSky Ultra 7.85 finally succumbed to the dreaded backlight failure issue that I’ve been reading about (and avoided thus far)
I thought I was ok as mine was a MkI. The backlight issue only seemed to strike the Mk2 early-2018 models, and the Mk3 (current) all seem to be ok too. I can’t help thinking DJI swapped suppliers at some point?
The unit still powers on and if I plug it in to my TV it functions fine, touch screen still works, etc. And if you hold it at the right angle you can see a faint picture on the screen, so it’s defiantly the back light that’s failed.
I bought my CSU for an extortionate amount of money from Abu Dhabi back in September 2017 when these things were rarer than hens teeth stuck in a pile of rocking horse shit. I got seriously stung on import duty too
Anyway, it’s served me well for 18 months or so across a few different Mavics and the Inspire too, but I can’t now imagine ever going back to a sub-2000nits screen - so I’ve opened a repair ticket with DJI
As it’s quite old now and it’s a non-EU spec unit, I’m not quite sure what to expect in terms of service and I’ve never sent anything to DJI for repair before so this is going to be an experience for me.
I’ll report on the progress from start to finish here
|07/04/19||0||Repair request opened on https://repair.dji.com/|
|08/04/19||1||Pre-paid UPS shipping label arrived by email|
|09/04/19||2||UPS collected the parcel from me|
|11/04/19||4||UPS delivered to DJI in Netherlands|
|15/04/19||8||Automated email from DJI saying the CS had arrived with them|
|15/04/19||8||Email from DJI saying the backlight will be replaced under warranty|
|16/04/19||9||Email from DJI saying the CS has been repaired and will be dispatched shortly|
|16/04/19||9||Email from UPS saying they will deliver it back to me on 18/04/19|
|17/04/19||10||Text message from UPS saying they will deliver as planned on 18/04/19|
|18/04/19||11||UPS delivered the repaired CS back to me|