My Mini 3 Pro is being sent to Dji for a warranty issue

General Drone Discussion
1

I don’t know what is causing this and if anyone here with a Mini 3 Pro has had a similar issue.
Bear in mind this drone was bought August 2023, it has never been dropped, and yet between yesterday evening and today, while it is in the air flying, the gimbal it’s getting stuck and an error message comes on screen saying Gimbal Motor Overloaded. And this was when I was trying to hover above something and look straight down with the camera but the gimbal would only go about half way and then skip back horizontally.

After nearly 2 hours on line with one of their Live Chat man called Raven (??) he made me download their Dji Assistant 2 app, and made me refresh the firmware on both controller and drone and then said well you need to send it back, don’t worry you won’t be charged because it’s under warranty and it’s going to a place in UK not the Netherland like when you send to Care/Refresh
Raven said they’ll test it and if they find a fault they’ll decided whether to send a new one or repair mine free of charge. Note that they want back not just the drone, but the RC and one battery.

Let’s see how long this will take from tomorrow when I’ll drop it at the Post Office.

dji service centre

assistant 2
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DJI instructions
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2

It’s going here:

The question is, why…? :thinking:

Did you buy it from “Mobile Lab”?

3

No mate I got it from Amazon because Dji were out of stock at that time

4

Hmmm… :thinking:

And it was definitely DJI that told you to send it to these guys?

5

Prime? If so, can you just send it back and order a new one?

(and cut DJI out of the loop)

6

This is raising a few alarm bells Francesco, please be careful.

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7

Yes their online Service centre. Look let me show you the email without any of my details…

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return
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Amazon would not honour the return after 31st Aug

8

nope Amazon return slot ended 31st and rest assured all correspondance was officially Dji’s I can spot a mikey mouse. trust me.

9

Stop, wait.

10

Why is that email from “repairoutlet.co.uk” and not from dji.com ?

Something is very wrong here.

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11

Ok look I will call them again tomorrow and ask them if this was a genuine outlet, before sending the box.

12

They sell vapes so they must be legit :grimacing:

Mate, their website doesn’t even have a Contact Us page.

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13

the bottom of that email is like this:

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and if you click on that link you get this

14

In all the years we’ve been doing this drone gig, nobody has ever been asked to send their drone to a vape shop.

Be careful mate, that’s all the advice I can give you here :confused:

4 Likes
15

I know mate and tomorrow there will be some serious questions asked to these people before I even let the box out of the house.

Maybe the shop in question is only an in-between and they send stuff to the Netherlands, avoiding all that custom palavra of the 3 copies of the shipping labels?

But like I said I won’t send it until I get clear confirmations and also why is it going to a corner shop that does vaping too.

16

DJI don’t have a Uk repair centre

I sent off a charger last week and it’s in the Netherlands as have all my returns

2 Likes
17

this is indeed concerning. I will talk to Dji assistant in the morning. FOR SURE.

Cheers.

1 Like
18

The amazon return window is for goods you don’t want.

It’s different for faulty goods. You have a minimum of 12 months.

Get on live chat and they will replace it.

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19

I’ll try that too tomorrow.

20

Do this :point_up:t2:

:blush:

1 Like