My Mini 3 Pro is being sent to Dji for a warranty issue

[Badly_Drone_Boy]

Foley and all you kind gents / ladies please listen:

In reference to that previous thread you mentioned where I stated I didn’t like groups I have already expained my regrets and apologised wholeheartedly.

In this particular subject bearing in mind I had promised to be very polite from then onward, I have neither insulted nor attacked or offended anyone.

I have indeed asked support / advice and I was taking on board all the warnings given as to the possibility of something going sour or bad.

I took it all on board and the next morning I went online with the live chat assistant asking them to verify the genuinity of the address and the company where I was supposed to send the drone.

I have showed the community parts of the conversation by means of screenshots and hoping that with my mind now more at ease now that the Dji assistant said “Don’t worry it is all genuine and Dji originated both the email and the packing list / address label” that everyone here would also feel more confident that this is not a scam.

Some people still wouldn’t let it rest continuing to say well I wouldn’t, on your head be it, and similar

That’s when I got frustrated, for God sake you’ve all seen the script, the Dji man says it’s Kosher than let it rest. Why keep on sending me worrying message?

So that’s where I am at, I will continue to be polite and pleasant with you all but for now on let’s wait until we see what happens when the package is received (I do have a tracking number) and let’s take if from there.

I don’t need more stress do I, Foley?

[Badly_Drone_Boy]

[Foley]

To Confirm From DJI

Good day Russ

Thank you for contacting DJI Technical Support!

We appreciate your time for sending us an email. We would love to help you with your inquiry. In regards to this, we confirm this information.
Kindly note that the company called Cellcom, WSF group, or repairoutlet.co.uk has DEALERSHIP AGREEMENT with DJI, which the Parties desire to amend and supplement the terms of the Agreement regarding the Dealer obtaining the Company’s authorization to open the Store to sell DJI Products. They will receive your DJI product and send out repaired or swapped DJI product locally in the UK in order to shorten the logistics time for inbound and outbound.

Please feel free to send the product to them. We also confirm that the address mentioned is correct.

Should there be any further questions, please feel free to contact us back.

Thank you for choosing DJI and have a nice day!

Best regards,

[Badly_Drone_Boy]

Thanks for that, it certainly puts my mind at rest.

Just as a note for the community, during these communications with Dji, I gave Amazon a lot of pressure on the subject, logging complaints, and their after sales feedback team emailed me saying that there is a particular agreement with Dji as a seller on the Amazon platform where it is stated that Dji are the sole responsible party for any after sale problems.

However Amazon has a 30 days return window, which they will honour, without any argument. Unforutnately in my case that 30 days window had expired on Aug 31st.

p.s.: heart rate proof

[Kirky]

@Foley

WSF group

Don’t want to throw a spanner in the works maybe that explains a controller I received from hassleblad Birmingham that I purchased from there store but had quality issues,
Wondering why now, it came from a repair centre & not directly from hassleblad hmmm bit strange, maybe a refurb just my thoughts.

Original DJI email tracking

Click the link & it takes you to WSF group

There on linkedin should anyone want to check them out, I closed my account ages ago so cannot check.

https://uk.linkedin.com/company/wsf-group

[Foley]

Amazon are great with their 30 days return. I now rarely buy something that is not shipped by amazon. After the 30 days though. Well. However with DJI they are a good company. In my messages I never wanted to worry anyone. Also when I sent the message I was replying further in the thread and I guess I did not go back up to the exact place. The problem these days is that criminals will aim at what they can make money on and drones are becoming more and more popular. However DJI should have sent out a message saying that certain repairs are being handled by a UK Repair Centre. They are happy to tell people that a new drone is out.
However, I have had to help a lot of people with things like a nephew that bought lego off what looked like a lego site. Branding and everything. So my intention was not to cause concern but to say, let’s make sure whilst it is in your hands. I send a message to an e-mail I knew was safe and my reply was what you wanted to hear. Yes it is a legitimate place. My main concern was I was not sure if you had googled a spam site. Appears you did not but I was not aware of this. I along with others were looking out for you. What you did was right and I am happy to hold my hands up to say it is true. In the past I have been ripped off and it lasts in my head. I can happily say that you will get your drone back. It is DJI, they confirm it to me too from a reliable source.

All is good. I am new to drones really as it is only a year or so I have had DJI. A lot of the people who have been here a long time were hearing bells. I did not personally want to upset you. I did not think you were getting stick. One thing I learn about this place is that people help. Earlier in the year I had a crash and a lost drone. People were telling me to get the air data. I was reluctant as I did not know. I realise now that it was the best thing to do and after the big meet I made some good friends. When you are unsure it is easy to panic. That is what the group is for but once again on this occasion, what you did was correct and safe. Keep people updated on the speed it comes back. You can say you are the first person to have a drone fixed in the UK. Yay. Just do not think I was in anyway trying to worry you. Just have to be so careful these days. Glad it all worked out fine.

[Badly_Drone_Boy]

Meantime, the parcel has reached the local sorting office of that Dji Retail Outlet, and it’s due to be delivered to them today. I will keep you posted with any response from them and let’s see how long it will take to be resolved and returned to me.

However, the weather is proper sh*te here in London, so even if I did have had the drone it would not get out in these conditions.

[Badly_Drone_Boy]

They’re probably feeding my drone with some Strawberry Vape juice as we speak, see if that works

[Badly_Drone_Boy]

Ok I have an email and a progress report

[PingSpike]

After your last comment to the group I’m past caring.

[Badly_Drone_Boy]

Forget about it. I have been very nice to everyone. I don’t have anything to apologise about.

[Technician1330]

@Badly_Drone_Boy

KB

Hi Guys, sorry to be so late to the conversation. I hope all goes well and wanted to explain a similar issue with my first Mavic Mini that I purchased second hand with a similar fault and error message. After some research I found out that this can be caused by small particles of dust or grit getting into the gimbal motors and carefully blowing them out with a low pressure air jet can rectify it, It worked perfectly and never had the problem again. Sold it a year later to a friend when I upgraded to the Mini 2 and it is still working fine.

I still have the Mini 2 and also a Mini 3 Pro but never take off and land where there is the possibility of dust can get into the motors. Hope this helps anyone with a similar problem and always worth a try before sending it away for repair

[Badly_Drone_Boy]

We have an update! see attached email screenshot.

p.s. the drone made it to the Netherlands regardless of the fact that it was sent to the vape shop in Nottingham

[Badly_Drone_Boy]

[Badly_Drone_Boy]

Final update, they’ve found the fault related to a faulty gimbal arm. Strange, huh? not even 2 months old and never been dropped, always kept clean in the case, no dust.

[Badly_Drone_Boy]

Well with the drone now being sent back to me, after being repaired under warranty, I can safely draw some reflections in conclusion.

From the start this topic has worried a lot of people, I have to admit and appreciate it was all done in good faith, people were worrying that it seemed odd for Dji to ask me to send to an outlet here in UK when previously it was known that all repairs / warranty issues were sent to the Netherlands.

Fact is no one knew that recently after the opening of their Birmingham branch that they created these in-between or half way house outlets that would deal with the European hub in The Netherlands.

@PingSpike
Pingspike got really upset with me and now he hates me like the son of Satan, he didn’t appreciate my frustration of being caught in between written official instructions by email from Dji which I duly cut/paste here for all to see and sure he wan’t the only one other were seriously worried.

Remember Amazon wouldn’t help past the 30 days and Dji insisted with me that this was all genuine.

So what happened next, the outlet in question in Nottingham, we’ve been calling it the Vape Shop, soon as they received the box they somehow forwarded to The Netherlands.

To me this save me a lot of time as I didn’t have to fill up 3 custom form and receipts for the Custom which is now a obligatory procedure since Brexit for any parcel sent to Europe as we are out of it.

Yet the Vape Shop passed it to Amsterdam, soon as Amsterdam received it, they phoned me but I didn’t recognise the foreign number so I didn’t bother to pick up the call as I was suspicious of some foreign scam / tele sale rep or fraudulent insurance fake calls.
The email that followed was the technician wanted to ask me what was the problem with the gimbal as I didn’t have an official error code but just a warning on the RC controller saying gimbal motor overload and the gimbal flipping back up and wobbling like mad.

I’ve explained the faut and It was then that they did further test and found the fault and now it’s being repaired and sent to me soon as it’s done.

What we have learnt in my experience is this.

Dji have more trick up their sleeves than we imagined.

The outlet in Nottingham is genuine and they do not handle nor repair warranty items, but they send them to Holland I suppose they must use their own courier vans or subcontract.

So the good thing is for people to know that, in the event of their warranty issue, that Dji might instruct then to send it to this In-Between outlet but it is safe to know that it is all safe and that your drone will eventually be sent to Holland for repair.

I only assume that if your drone is kaput beyond repair while under warranty that the UK outlet will or might liase with the Birmingham new store and send you a new one or refurb.

Are we all happy about this now? Surely this should serve as a reassurance. At least it is for me.

Cheers.

Pingspike smile… it was a happy ending after all.

[Badly_Drone_Boy]

And it’s on the way back already

[Badly_Drone_Boy]

notification.eu notification.eu@dji.com

To: ////me\\

Tue, 17 Oct at 21:10

Repair Delivery Notice

Dear Customer,

Your item, the case number CAS- ************* has been shipped with DPD the tracking number *************** 01. Use this tracking number to check the delivery status and be advised that DPD company may contact you directly. DJI has provided the commercial invoice to the customs. If the customs requires you to provide it, please contact DJI Support. Thank you for choosing DJI.

Please monitor the status of your package. If your shipment is lost on the way, please contact us within 30 days from the shipping date. If your shipment arrives damaged, please keep the package in its original shape and contact us within 7 days from the date received. Otherwise,we cannot start an investigation or issue compensation.

Product Details

DJI Mini 3 Pro Intelligent Flight Battery

Quantity: 1

Serial Number: 52************

DJI Mini 3 Pro Aircraft & Gimbal Module (GL, Excl. BR&Chinese Taiwan)

Quantity: 1

Serial Number: 15***********

DJI RC Remote Controller Module

Quantity: 1

Serial Number: 5*************

To provide you with better service, DJI service representatives may call you for further communication of your case. If convenient, please kindly answer the call.

If you have any questions, please feel free to contact DJI EU Technical Support via the following channels:
Phone : +31 20 654 5202 （English service）+49 (0) 9771 - 906 990（German service）
Chat: CHAT INQUIRY
Service Time: 9:00-17:00(GMT+1) Mon-Fri

This is an automated email. Please do not reply to this message. Email sent to this address cannot be answered.

To ensure repair quality, DJI may update or replace the product module. If it is updated or replaced, the serial number may also change. The unit will still be covered by DJI’s After-sales Policy even if the SN has been changed. Click here to check DJI After-Sales policy.

Best Regards,

DJI Support

[Badly_Drone_Boy]

Incoming!!!

[GunjaFPV]

Say Hi to Bernard for me thanks