DD finally showed in stock yesterday morning!
Not quite believing it, I rang them up to confirm.
Spoke to some bloke called Ashley and asked him to confirm the stock. Yes he said, we’ve had six delivered. Be quick he said, we’ve sold one and three are currently in online baskets (one of which was mine).
During the course of me placing the order with him, I specifically asked him to confirm the exact model no less than three times (as I was that convinced these things were just an urban myth). Each time he solidly reassured me.
So that was it, order placed, I even paid extra for a Saturday delivery.
Barely slept last night from excitement
Checked in with the order status this morning to see if it had been updated / dispatched yet.
My heart sank when I saw ‘awaiting stock to fulfill this order’
Might be early I told myself… waited till lunch time, no change. Not liking the look of it I rang them up. Ashley was off today it seems. So I asked the bloke on the phone for an update.
He said he had no idea why I was told these were in stock, as they aren’t. Not due in for weeks yet he said.
I asked how to go about cancelling my order.
‘Yeah sure thing, I’ll do it now’ click, brrrrr…
The bastard literally hung up on me, mid-sentence
No apology, no fucks given, no nothing.
After I’d calmed down I rang Heliguy instead. These guys bent over backwards to answer all my questions. They even said I could place a £100 pre-order deposit, that is FULLY refundable if another supplier gets stock before them. Amazing
So! Screw you dronesdirect, I’ll never buy anything from you with that level of customer ‘care’