Having only been on this forum for a week, I wasn’t expecting to be making this post any time soon. But here we are…
This morning I got into work far too early so decided to head down to tower bridge and get a couple of shots. I had been at the same spot just a week earlier with no issues at all but wanted to re-take a couple of shots that I wasn’t overly happy with.
I was keeping to the East of the bridge so not flying within any restricted areas, maintaining VLOS and with good signal. Weather was good with virtually no wind.
Flying had been good with no issues at all, got a few shots that I wanted and then moved back towards the North bank. Hovered in one spot for a while to frame another shot, decided it wasn’t going to be anything worthwhile and with ~30% battery remaining decided to bring it home.
At this point the drone would not move, it seemed like the right stick was completely unresponsive. Left stick was still good, I could ascend and descend as well as rotate the drone, I could control the gimbal and control recording. Everything was working perfectly, except for forward/back and left/right.
Tried using return to home and it ascended to the pre-set height of 10mm and then just sat there. So rather than being a control issue I am thinking something up with the GPS, it was like the drone had got itself locked into a position where it though that it could not go anywhere, despite the fact I was not in any restricted zones.
All this time the battery was depleting until it got down to a level where the forced landing kicked in. It was only a couple of meters off from being able to land on a private jetty, but even that I could not move to so just sat back and watched it sink. That’s a sickening feeling I can tell you!
Map of the incident below. Red spot is where the drone went down, blue is where I was standing.
The drone is a DJI mini 3 pro, which I have only had for a few weeks. Not had any issues like this until now. I have the care refresh plan so getting a replacement should not be a problem, but I somewhat begrudge paying out an excess for what as far as I can tell is down to an issue with the drone itself.
Before I get in touch with DJI, does anyone have any advice on how to handle a claim, or even been successful in making a warranty claim and not using the care refresh plan? How long does a replacement take? I am away again in a couple of weeks where I would have liked to have taken this with me which is just another annoyance.